The UAE’s Ministry of Human Resources and Emiratisation (MoHRE) is pushing the boundaries of digital transformation by harnessing artificial intelligence to streamline its work permit services. The move eliminates paperwork entirely and fast-tracks the issuance of permits — a clear sign of the government’s drive toward a more agile, efficient, and customer-centric labor system.
Under this initiative, work permits for private sector establishments are now issued automatically without the need for manual applications. The use of AI not only speeds up the process but also reduces documentation requirements by 100 percent.
The Ministry has introduced a full suite of AI-powered tools that handle real-time requests — from issuing and canceling work permits to modifying contracts — all with zero human intervention. These innovations are designed to enhance accuracy and ease of access for employers and workers alike.
Among the most user-friendly services is the availability of multi-language certificates for domestic workers through MoHRE’s online platforms, eliminating the need for in-person visits. Domestic and private workers can also cancel absence-from-work complaints digitally.
MoHRE’s updates are in line with the UAE’s broader ‘Zero Bureaucracy Program’ and the “Ask Once” principle, both aimed at streamlining public services and reducing red tape. This includes automatic permit processing for domestic workers using fully integrated government systems.
Currently, the Ministry offers more than 100 digital services through its website and app, available 24/7. These services are developed with a focus on security, speed, and responsiveness, in alignment with the UAE’s National Strategy for Artificial Intelligence.
Central to this transformation is “Tawasul,” MoHRE’s smart communication platform operating across 14 digital channels. Since its launch in 2022, Tawasul has evolved based on direct user feedback — introducing instant services and converting several offerings into proactive, automated formats.
As the Ministry continues to modernize its systems, its focus remains on strengthening service quality, legal accessibility, and labor market competitiveness. The transformation is also being powered from within — through extensive training programs aimed at upskilling its workforce.