Abu Dhabi is introducing facial recognition technology across its hotel sector as part of a major initiative to enhance guest safety, speed up check-in procedures, and improve operational efficiency.
Currently in its pilot phase at select hotels, the system uses biometric data to verify guests’ identities during check-in. The encrypted data is shared securely with the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) and managed centrally by the Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi).
According to a Khaleej Times report, the first phase of the rollout will target five-star hotels in Abu Dhabi city, Al Ain, and Al Dhafra, with plans to eventually extend the system to four-star and lower-category hotels. DCT Abu Dhabi is working in close coordination with hotel partners, offering training, system briefings, and technical support to ensure a smooth implementation.
“This initiative reflects our commitment to leveraging innovation to enhance the guest experience while maintaining the highest standards of safety and security for both guests and hospitality sector employees,” said Saleh Mohamed Al Geziry, Director-General for Tourism at DCT Abu Dhabi.
Aside from safety, the tech promises to cut check-in times significantly, making the arrival experience more seamless and tech-driven.
This comes as Abu Dhabi’s tourism sector reports a strong performance in early 2025, welcoming 1.4 million overnight guests in the first quarter. Hotel revenues hit AED 2.3 billion ($626 million), up 18% from last year, with occupancy reaching 79% even during Ramadan.
The tourism industry is projected to contribute AED 62 billion to the local economy this year, supporting 255,000 jobs across the emirate.
Already recognized as the world’s safest city for nine consecutive years by Numbeo, Abu Dhabi aims to further cement its reputation through this innovative move.